Part 1: Selfish Apologies
We accept the belief that forgiveness is a necessary component of a healthy, satisfying relationship. But if that's true, why don't apologies always work? Why are offended people sometimes unsatisfied after an apology has been offered? Why are the words "I said I'm sorry. What more do you want?!" so familiar? Because motive makes all the difference. An apology can be filled with all the right words but remain powerless if it is offered for the wrong reason.